Return and Refund Policy

At Trevor Osborne, we aim to ensure that you are fully satisfied with your purchase. However, if for any reason you are not happy with your artwork or service, we offer the following return and refund policy.

Artwork Returns

  • Original Artwork: We want you to be completely happy with your artwork. If you wish to return a piece, we accept returns within 14 days of delivery, provided the artwork is in its original condition. You will be responsible for the cost of returning the artwork to us. Please contact us before returning the artwork to receive instructions on how to proceed.
  • Commissioned Artwork: As commissioned pieces are custom-made specifically for you, they are non-returnable and non-refundable unless they arrive damaged or defective.
  • Damaged or Faulty Items: If your artwork arrives damaged, please notify us within 48 hours of receiving it. We may require photographic evidence of the damage to process a return or replacement. In these cases, we will cover the return shipping costs and either offer a full refund or provide a replacement.

Workshops and Classes

  • In-Person Workshops: If you need to cancel or reschedule your booking for a workshop, we require at least 48 hours’ notice prior to the start date. Cancellations made within 48 hours will not be refunded, but you may be able to transfer your booking to a future workshop, subject to availability.
  • Online Classes: For online classes or virtual workshops, cancellations must be made within 72 hours of the scheduled session for a full refund. After this period, no refunds will be issued. If you are unable to attend, you may request access to a recorded version of the session if available.

How to Return an Item?

  1. Please contact us via email to request a return and receive a Return Authorization Number.
  2. Securely package the artwork in its original packaging, or similar protective materials.
  3. Return the item within 14 days of receiving it, and provide us with tracking details.
  4. Once the returned item is received and inspected, we will process your refund or exchange.

Refund Processing

Refunds will be processed to the original payment method within 7-10 business days from receiving the returned artwork, minus the shipping charges unless the return is due to damage or error on our part.